Sales & Customer Support Representative
Company: ARC3 GASES Inc
Location: North Charleston
Posted on: May 4, 2024
Job Description:
Arc3 Gases, Inc. ("Arc3") is a growing, multi-generation
family-owned and operated manufacturer and distributor of
industrial, medical, food and beverage, and specialty gases and
welding supplies, with over 55 locations in Virginia, Georgia, the
Carolinas, and Maryland. We have a broad retail and distribution
network that enables us to provide outstanding service to customers
of all types and sizes, and we serve many industries ranging from
fabrication and manufacturing to research, health care, and food
and beverage. Arc3's CO2 division supplies CO2 and nitrogen gases
and generation systems to customers from Delaware to Florida.Arc3
succeeds by building lasting relationships with our employees, our
customers, and our business partners. We treat people the right
way, we're reliable, and we engender trust using our technical
expertise to help our customers build and improve their businesses.
We attract, develop, and retain employees who deliver this value
consistently over time by offering them competitive pay and
benefits and a long-term career path, and by heavily investing in
their safety, health, and overall well-being.Job Overview Arc3
Gases is looking to fill an entry-level Sales and Customer Support
Representative position for our Charleston, South Carolina
location. A successful Sales and Customer Support Representative
will effectively provide technical expertise, support, and service
to existing customers and Arc3's sales force, as well as help
manage on-site customer vending needs.Responsibilities and
Duties
- Check-in supplies, manage inventory, and manage billing for
onsite customers.
- Responsible for keeping tool cribs stocked for onsite
customers.
- Advise customers on equipment and materials needed and
procedures to follow to complete tasks they wish to perform.
- Anticipate customer needs and expectations (i.e., product
orders, potential sales, service issues, technical support needs)
and share that vital information with appropriate Arc3
personnel.
- Provide excellent customer service in a timely manner by
answering phone calls, handling customer complaints, providing all
necessary paperwork in relation to purchases, retrieving stock, and
assisting in loading customer vehicles.
- Distribute hard goods and cylinder gases to various use points
in the customers plant on a regular basis.
- Notify the purchasing department when there is a shortage or
outage of products.
- Act with integrity and a sense of urgency, be reliable and
persistent, and build strong, long-term customer
relationships.
- Drive a company vehicle to deliver products to customers when
the primary driver is unavailable or business needs dictate.
- Always maintain a professional demeanor and appearance.
- Provide support to other team members by preparing orders and
ordering supplies as needed.
- Perform any other duties that may be assigned by Arc3 Gases,
such as selling welding equipment and gases in store to walk in
customers. Qualifications
- Must be able to work in the United States
- Must be 21 years or older
- Must be able to lift and carry up to 75lbs of merchandise as
needed
- Must have computer skills or some knowledge of computer order
entry system.
- Must have exceptional communication skills.
- Must possess self-management skills to deliver superior
customer service.
- Valid drivers license and a clean driving record is
required.
- Able to walk and stand during an eight-hour shift.
- Bending, squatting, kneeling, climbing, and reaching
frequently.Education/Experience:
- High School Diploma or Equivalent is required.
- Prior work experience in customer service and sales or related
support roles is required.
- Welding or Technical Education is preferred.
- Experience working with welding supplies or servicing vending
machines preferred.Benefits
- 401(k) Retirement Plan with Company Match
- Health, Dental, and Vision Insurance
- Health Care and Dependent Care Flexible Spending Accounts
- Health Savings Accounts with Annual Company Contribution
- Company Paid Short-Term and Long-Term Disability Insurance
- Company Paid Life and Accidental Death and Dismemberment
Insurance
- Voluntary Life, Critical Illness, and Accident Insurance
- New Employee Referral Bonus Program
- Tuition Reimbursement
- Paid Time Off
- Paid Holidays
- Employee Assistance Program
- Wellness Program with Health Insurance Premium Discounts
- Company Paid Uniforms
- Personal Protective Equipment ReimbursementsEqual Opportunity
Employer. Disabled/Protected Veterans.
PIb13ecc4a66e5-31181-33915238
Keywords: ARC3 GASES Inc, Goose Creek , Sales & Customer Support Representative, Other , North Charleston, South Carolina
Didn't find what you're looking for? Search again!
Loading more jobs...