Member Service Representative B

Company: Berkeley Electric Cooperative, Inc.
Location: Goose Creek
Posted on: May 31, 2021

Job Description:

BERKELEY ELECTRIC COOPERATIVE, INC.

MEMBER SERVICE REPRESENTATIVE B

(Goose Creek District)

BILINGUAL IN ENGLISH/SPANISH REQUIRED

OBJECTIVES

• To provide information regarding the Cooperative's policies and process applications for new and existing members.

• To receive and process member payments.

• Identify problems and maintain member records.

• To promptly and courteously receive all incoming calls and all visitors to the Cooperative.

POSITION SPECIFICATIONS

EDUCATION

High school diploma or equivalent required.

EXPERIENCE

Two (2) years' experience in member/customer service position to acquire requisite skills. Must successfully complete MSR B to A assessment to advance.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB KNOWLEDGE

Must have basic knowledge of general office procedures and record keeping. Must be able to handle cash and balance a cash drawer. Must be familiar with the Cooperative's policies, procedures, service rules and regulations and rates.

ABILITIES & SKILLS

Must be able to accurately count money by hand, operate a calculator, computer keyboard and terminal, understand Microsoft Office Professional, file data and correspondence, and use other various office machines proficiently. Must maintain accurate records of member accounts. Must be able to successfully interact with employees, members and the general public at all times and under all conditions while simultaneously upholding the Cooperative's policies.

PHYSICAL DEMANDS

While performing the duties of this position, the employee is regularly required to sit; use hand to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee is frequently required to stand/walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORKING CONDITIONS

Usual office conditions with some irregular hours due to workload or emergencies may be required. May be required to work at other district offices when help is needed. While performing the duties of this job, the employee occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate but is subject to change.

Keywords: Berkeley Electric Cooperative, Inc., Goose Creek , Member Service Representative B, Other , Goose Creek, South Carolina