Senior Desktop Support Technician (Goose Creek)
Company: Leidos
Location: Goose Creek
Posted on: June 2, 2021
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Job Description:
Description NGEN is the largest IT services program for the Navy. Under the
Service Management, Integration, and Transport (SMIT) portion of
NGEN, the Leidos team will deliver the core backbone of the
Navy-Marine Corps Intranet, including cybersecurity services,
network operations, service desk, and data transport. Ultimately,
Leidos will support the Navy in unifying its shore-based networks
and data management to improve capability and service while also
saving significant dollars by focusing efforts under one enterprise
network. At Leidos, we know the most talented and diverse IT and
Engineering professionals will always have a multitude of career
choices; your time at Leidos will be a wise investment in your
career and in yourself. Job Summary: Leidos is seeking a Senior-level Desktop Support Technician to
support a government site in Goose Creek, SC as one of the key
members of the Field Services team. The candidate will be
responsible for direct desk-side support to the customer,
troubleshooting and repairing IT devices. Primary Responsibilities Assist junior technicians in resolving complex issues Manage the resolution of customer tickets according to
established Service Level Requirements (SLRs) Serve as backup to the Site Operations Lead Basic Qualifications US Citizen DoD Secret Clearance HS diploma with 5+ years of prior relevant
experience Valid DoD 8570 IAT Level II: Security+ or higher
Certification Must demonstrated expertise in IT Enterprise Operations Experience with Microsoft Windows OS, version 10 Experience with HP Service Manager, Remedy, or similar
Service/Help Desk ticket management software Basic network troubleshooting skills Excellent customer service skills Excellent oral and written communication skills Preferred Qualifications Organized and detail-oriented Strong leadership skills Self-motivated/ self-directing Strong collaboration, prioritization, and adaptability skills
required. Relationship building Ability to manage and prioritize own work, and that of their
team Independent decision making Analytical thinking; thinking out of the box Ability to effectively communicate with all organizational
levels (SME to Senior Management) Ability to analyze problems at various levels (e.g. detail
level, overall organizational impact, etc.)Job Description:
External Referral Bonus:
Eligible
External Referral Bonus $:
Potential for Telework:
No
Clearance Level Required:
Secret
Travel:
No
Scheduled Weekly Hours:
40
Shift:
Day
Requisition Category:
Professional
Job Family:
SCA Computer Support
Pay Range:
Keywords: Leidos, Goose Creek , Senior Desktop Support Technician (Goose Creek), Other , Goose Creek, South Carolina
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