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Customer Service

Company: Ed Demaree Agency Llc
Location: Goose Creek
Posted on: June 6, 2021

Job Description:

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.


Salary Range: $35000.00 - $45000.00 per year
Benefits


Paid Holidays

Base Salary with Commissions

Bonus Opportunities

Paid Time Off (PTO)

Supplemental Insurance

Weekends Off

Holidays Off

SIMPLE IRA Plan


Responsibilities
  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Handle all incoming claim calls from customers.
  • Complete Evidence of Insurance requests.
  • Document each customer contact in eAgent.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Take premium payments from customers.
  • Treat each customer contact as a cross and up-sell opportunity including financial products.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Answer incoming phone calls on the first ring.
  • Return all phone messages promptly.
  • Share training and education knowledge and expertise with team members.
  • Generating insurance quotes.
  • Provide exceptional customer service.
  • Be outstanding at relationship building.
  • Maintain client relationships with follow up phone calls.
  • Claims follow up calls.
  • Provides on-going support to insurance clients as needed.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Requirements
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Excellent Communication/interpersonal skills.
  • Confident, self-starter who works well independently.
  • Must have ability to multi-task.
  • Professional phone etiquette.
  • Career minded vision.
  • Excellent Spelling and Grammar skills.
  • Great Customer Service Skills.
  • Problem-Solving Capabilities.
  • Works well with other employees and is a team player with a positive attitude.
  • Be able to obtain or currently possess a Property & Casualty insurance license.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Driven and goal-oriented individual.
  • Ability to tactfully handle stressful and difficult situations.

Keywords: Ed Demaree Agency Llc, Goose Creek , Customer Service, Other , Goose Creek, South Carolina

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