Parlor Manager
Company: ICD Holdings LLC
Location: Columbia
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Description: POSITION SUMMARY
Our Parlor Managers exemplify the magic that is The Clementine's
experience. Responsible for overseeing and coordinating the
operations of their parlor location, ensuring sales performance,
excellent customer service, and effective staff management. By
leading through example and coaching Scooper behaviors, they ensure
our customers have a meaningful experience in our scoop parlors.
Parlor managers are responsible for building community and making
us the destination of choice. They promote creativity and inclusion
and treat their customers and teams with respect and kindness. KEY
RESPONSBILITIES: Store Operations: Ensure efficient daily
operations at parlor locations. Maintain a well merchandised and
inviting retail area according to Clementine’s standards, including
presentation, cleanliness, and organization. Manage inventory,
ordering stock, and minimizing waste. Maintain a full complement of
flavors. Maintain a safe and healthy work environment ensuring
building maintenance and repairs. Implement and enforce
Clementine's policies and procedures. Manage parlor schedules and
ensure adequate staffing levels. Sales and Customer Service:
Achieve and exceed sales targets year after year for both parlors.
Provide excellent customer service and address customer inquiries
and complaints. Training staff on sales techniques and customer
service standards. Team Management: Recruit, interview, hire and
train Scoopers Lead, motivate, and develop a team of Scoopers at
both parlors. Use performance management tools to manage the team.
Address employee issues and resolve conflicts. Submit bi-weekly
payroll Financial Management: Monitor sales performance and
identify areas for improvement. Ensure accurate cash handling and
financial procedures. Manage expenses including inventory and
payroll expenses Requirements: Minimum high school diploma or
equivalent 3-5 years of leadership and sales driving experience
Knowledge of retail operations and inventory management Ability to
work flexible hours, including evenings and weekends Ability to
create and maintain a culture of happiness and community Strong
communication and customer service skills Ability to adapt to
situations that may arise with customers and scoopers
Keywords: ICD Holdings LLC, Goose Creek , Parlor Manager, Retail - All , Columbia, South Carolina
